Customer Service Agent (h/f/d)
We are looking for a Customer Service Agent who will act as the interface between the company and the customer. This position requires strong interpersonal skills, rigor, analytical abilities, and optimism to be a solution provider and strive towards customer satisfaction. As part of the Supply Chain department, the mission of the Customer Service Agent requires collaboration with several internal departments such as planning, procurement, warehousing, accounting, sales, etc.
Are you ready to shape the future of innovation? Join Tech Power Electronics Group (TPEG), a global leader in electronic components (transformers, converters, sensors, power supplies and more) serving industries such as e-mobility, renewable energy, smart industrial solutions, transport, railway, aviation and others. With around 1000 employees at locations in France, Tunisia, Romania, Estonia, India and its headquarters in Germany, TPEG is redefining the electronics landscape.
Your Profile
- Graduate in the field of management (PME/PMI management, commercial, customer service, sales administration, etc.)
- First successful experience in a similar position (order entry, customer relations)
- Ability to work transversally (respond to customer calls/requests while ensuring proper file management)
- Proficient in Microsoft Office and comfortable with IT tools (Outlook, Word, Excel)
- Proficient in English and French (professional level)
Your Tasks
- Enter customer orders and manage deadlines
- Enter manufacturing orders and manage deadlines
- Communicate with customers to align on price, Minimum order quantity and backorders
- Manage and process customer requests (deadline follow-ups, complaints, postponements, progress updates, etc.)
- Enter and manage customer and sales forecasts; be the first contact point on customer demand analysis
- Maintain customer databases
- Be the first point of contact in the supply chain relationship with customers
What’s in it for you?
- Home office up to 2 days a week
- Company mutual and life insurance
- Contribution to the Collective Retirement Savings Plan
- Integration program spread over several weeks in various departments
- Works Council and Restaurant Vouchers
And now it's your turn:
And now it’s your turn: Have we grasped your interest? Then get in touch with us. We look forward to receiving your application at jackie.belloche@tpe.group. If you have any questions, please do not hesitate to contact Jackie Belloche at the above e-mail address.